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If you want to cancel your membership with us you can email us at [email protected], call us at +1-855-549-1972, or speak to one of our representatives about it via Live Chat.
All memberships transfer from trial to monthly automatically, unless they are canceled within the trial period. Some credit card companies and banking institutions post a preauthorized payment for trial memberships. This preauthorized payment will “clear” if you cancel within the listed time frame. If you have any additional questions or concerns, contact the financial institution directly.
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There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-855-549-1972 or send us an email at [email protected]. You can always check with your financial institution as well, to see if there is a problem with the card.
We use a special encryption page when you sign up that only shows the last four digits of your credit card number. We would never violate your privacy by displaying your private information. If you would like to learn more about our privacy policy, call us at +1-855-549-1972 or email us at [email protected].
From troubleshooting technical issues to understanding our service offerings, our expert will ensure that you have all the information you need at your fingertips. Don't hesitate to contact us directly, and our friendly support team will be more than happy to assist you.